Community Development/Building Dept.

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Building Department Customer Satisfaction Survey

The Building Division is responsible for the review of building plans, issuance of permits and the inspection of all commercial and residential construction activity. The City of Darien Building Division takes customer service very seriously. We pride ourselves on great customer service and strive to achieve good relations with our residents and businesses. We value your opinions and request you to please take a moment to fill out our customer service survey. We would greatly appreciate any comments or concerns you would like to share about our department and/or your experience with us!

Email: *
First Name:
Last Name:

What prompted you to take our survey?: *
Found it online
You were randomly selected by mail
You were referred by a friend
Other

What types of permits did you obtain from the City? (Please select all that apply): *
Building
Mechanical
Electrical
Plumbing
Zoning

How many staff people in the Building Division did you personally work or communicate with during your process?: *
Number:

This includes at the counter, over the phone, in the field for an inspection, etc. How would you rate the staff regarding the time required to review and issue permits?: *
1 (Lowest)
2
3
4
5 (Highest)

How would you rate the staff regarding response time to your requested inspection? (1 to 5, with 5 being the highest): *
1 (Lowest)
2
3
4
5 (Highest)

Did you request an inspection at a specific time? If so, did the inspector try and work with your requested time?: *
Yes
No
Didn't request time

How would you rate the administrative and counter staff in the Building Division in helpfulness?: *
1 (Lowest)
2
3
4
5 (Highest)
Didn't work with administrative or counter staff

How would you rate the administrative and counter staff in the Building Division in courtesy?: *
1 (Lowest)
2
3
4
5 (Highest)
Didn't work with administrative or counter staff

How would you rate the administrative and counter staff in the Building Division in professionalism?: *
1 (Lowest)
2
3
4
5 (Highest)
Didn't work with administrative or counter staff

How would you rate the Building and Mechanical inspectors in the Building Division in helpfulness?: *
1 (Lowest)
2
3
4
5 (Highest)
Didn't work with a Building or Mechanical inspector

How would you rate the Building and Mechanical inspectors in the Building Division in courtesy?: *
1 (Lowest)
2
3
4
5 (Highest)
Didn't work with a Building or Mechanical inspector

How would you rate the Building and Mechanical inspectors in the Building Division in professionalism?: *
1 (Lowest)
2
3
4
5 (Highest)
Didn't work with a Building or Mechanical inspector

How would you rate the Electrical and Plumbing inspectors in the Building Division in helpfulness?: *
1 (Lowest)
2
3
4
5 (Highest)
Didn't work with an Electrical or Plumbing inspector

How would you rate the Electrical and Plumbing inspectors in the Building Division in courtesy?: *
1 (Lowest)
2
3
4
5 (Highest)
Didn't work with an Electrical or Plumbing inspector

How would you rate the Electrical and Plumbing inspectors in the Building Division in professionalism?: *
1 (Lowest)
2
3
4
5 (Highest)
Didn't work with an Electrical or Plumbing inspector

How would you rate the ease of pulling a permit?: *
1 (Difficult)
2
3
4
5 (Easy)

How would you rate the ease of requesting an inspection?: *
1 (Difficult)
2
3
4
5 (Easy)

Which method do you prefer to request an inspection?: *
Phone
Fax
Internet

Is there any part of our process you would change?: *
Yes
No

If you answered yes above, what would you change?: I would change:


How would you rate the price of your permit for the services you receive (permit, plan reviews, inspections, code consults, etc): *
1 (Unfair)
2
3
4
5 (Fair)

Is there anything else you would like to share with our department?:



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